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Eagle
Learning Center provides the business owner, key
executive, and professional with training strategies to increase
sales, retain customers, and build a productive workplace.
Helping people and organizations
unleash the eagle within, to encourage the high performing self
that is the true essence of every human being to give of himself
or herself one hundred percent in whatever he or she chooses to
do.
Eagle
Learning Center is a place… where people are
challenged. It is a place that is a vortex of learning,
drawing people to it who want to discover their
non-deficient, invulnerable self, the source of their utmost
performance.
Eagle
Learning Center is a group of talented people…
who want to help make the world a better place to live.
Eagle
Learning Center is an energy field… that
perpetually builds itself with the power of people who bring
passion and fun to their work.
Eagle
Learning Center is a living laboratory…
of
people who practice what they preach, who believe that you
can't give away what you don't own. We believe that you
teach best what you need to learn most.
Eagle
Learning Center is a resource of ideas… that
we share rather than hoard. We only compete according to the
original definition of that word-"to strive
together". Our competition brings out the best in us.
We are dedicated to enhancing the performance
of organizations by helping business leaders communicate
vital new ideas and expectations to their people.
Our combined experience includes
designing, implementing,
and reinforcing training for salespeople,
managers, service reps, teams, and individual contributors.
When William (Bill) J.
Murray co-founded Eagle Learning Center
in 1993, he brought with him fourteen years of experience
in training managers, salespeople, customer service
personnel, and other company employees with interpersonal
and intrapersonal skills. Added to that, his fifteen years
of previous experience in sales, management, and customer
service enabled him to help professionals make practical
applications to their jobs. His helping professionals in
their jobs inspired him to seek additional education in
order to help them further in their personal lives. His
experience as a marriage and family counselor for the last
five years gave him the opportunity to counsel many in
personal as well as professional problems. An article in
the Minneapolis Star-Tribune called "Creating
the New You" documented some of this personal
counseling.
Helping managers manage
and leaders lead has been a strong focus of Bill's work
with organizations. His strategic planning guidance and
team building techniques have helped companies such as
U.S. Link, 3M, Towle Real Estate, Comark of Canada, Land
O' Lakes, Inc. and the State of Minnesota Department of
Economic Development. Bill's work with leadership groups
has had positive results like increasing sales, quality
and customer satisfaction. He is currently working on a
book entitled, "Renewal", that describes
how struggling companies can have renewed success and
growth.
A great deal of his focus
in the 1990's has been developing organization-wide
learning processes to help leaders in companies inspire
commitment in their people to customer satisfaction
through continuous improvement, total quality management,
and increased innovation. This involves moving the entire
organization towards a more positive culture resulting in
increased sales, increased profits and financial health.
His book, "ReFocused On The Customer",
grew out of this work.
Bill's work with
salespeople includes training them in direct call selling,
telephone selling, and account management. He has helped
companies such as Hewlett-Packard, Caterpillar, AT&T,
MTS Systems, United HealthCare, United Properties, FSI
Corporation, Protection Mutual Insurance, UFE Corporation,
Pace, Inc. and the Trane Co., among others. His training
for the Minnesota Timberwolves helped them sell more
initial season tickets than any other NBA franchise as
reported in Sports, Inc. magazine. He has
personally trained over 1200 salespeople for The Luxottica
Group, the world's largest manufacturer of eyewear, who
have honored him with a plaque that says, "You
have touched our hearts and minds forever." His
book, "Relationship Sales Strategies",
was the basis of that training.
Bill's customer service
seminars have had positive results for companies such as
ITT Life Insurance, Chrysler, IBM, Valspar, Sterling
Electric Construction, Kraus-Anderson Construction, the
Holiday Companies, and many banks and savings and loan to
mention a few. He has authored "Soaring With
Confidence", which not only helps customer
service people treat the customer with superior service,
but also helps everyone in the organization treat internal
customers with respect.
Bill attended the United
States Military Academy at West Point, the University of
Wisconsin, and the University of Minnesota, majoring in
speech and business. He is a certified psychologist from
the Alfred Adler Institute and a faculty member of the
Lawlor Institute.
David (Dave) C. Hueller
partnered with William (Bill) J. Murray in 1993 to form
Eagle Learning Center. Their partnership represents over
42 years of experience in the design and delivery of
interactive, small group learning processes.
Dave Hueller has 20 years
of experience in selling, designing, and implementing
performance improvement systems based on contemporary
adult learning principles. His work represents an
integration of his experience selling medical products,
teaching communication skills in inner city schools, and
helping organizations increase the on-the-job performance
of their people.
In 1989, Dave began action
research into the business issue of how to build a service
culture. The result of that research was field
implementation of a unique discussion group learning
methodology. That methodology was formalized in 1993 as
Eagle Learning Center's ReFOCUSED ON THE CUSTOMER culture
change process. Since 1993, over 75 organizations have
implemented that process as part of their strategy to make
customer focus a reality in their business practices.
Dave's long term
relationships with clients such as United HealthCare, St.
Jude Medical, Ultra Machine Company, Inc., Best Buy Co.,
Buffets, Inc., Minnesota Gastroenterology, Regis
Corporation, International Paper Company, Sterling
Technology, Wirsbo Company, and The Luxottica Group
reflect his practical insight into the relationship
between business results and learning.
Dave's classroom work has
included designing and facilitating sessions for executive
and cross-functional teams to help them develop
a shared vision, to rethink how they make decisions,
and to take personal responsibility for working
together more cooperatively. He has assisted salespeople's
efforts to look at their customers and markets
differently. His development of Eagle Learning
Center's ReFOCUSED ON THE CUSTOMER process has
facilitated dramatic shifts in corporate culture by
working with leaders-formal and informal-in their
efforts to set up organization-wide communication about
customer focus.
His work with
organizations has led him to conclude that now, more than
ever before, business leaders are looking for efficient,
cost effective ways to continually educate their
employees. This push for ongoing learning is coming from
markets and individual customers who demand more
responsiveness and customization, all of which require
that individual employees better understand how they
impact the customer. Dave Hueller and Eagle Learning
Center are committed to developing innovative responses to
this need for ongoing learning. |
